Terms & Conditions

• You are making a booking with the hotel directly.
• Please review the booking and cancellation policies for the bookings. In case you make a change or cancel the booking, the cancellation penalties specified may apply.
• You may be asked to furnish the form of payment and identification proofs during check-in.
• Other inclusions not listed as a part of this booking may be chargeable.

Cancellation Rules

• If cancellation is done 7 or more days before arrival, then the full amount will be refunded.
• If cancellation is done between 5 - 7 days of arrival, then 50% of the booking amount will be charged.
• If cancellation is done within 5 days of arrival, then the full amount will be charged.
• If no show, then the full amount will be charged.

Privacy Policy

• This privacy policy sets out how we use and protect any information that the guest gives us when he uses this website.
• We are committed to ensuring that the guest's privacy is protected. Should we ask the visitor/guest to provide certain information by which they can be identified when using this website, then the visitor/guest can be assured that it will only be used in accordance with this privacy strategy.
• We at Avana Resort are committed to the privacy of everyone who accesses our website www.avanaresorts.in only collects personal data about the visitor/guest as needed to provide them with outstanding service, and to help process their request or provide them with information.

Website Usage Terms

• By accessing and using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using the website.
• The content provided on this website is for general information and booking purposes only. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

User Eligibility

• By using this website, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement.

Booking & Payment Terms

• All bookings are subject to availability and confirmation. The resort reserves the right to refuse or cancel any booking at its discretion.
   

Refund Policy

• Refunds will be processed based on the cancellation policy mentioned above.
• Eligible refunds will be initiated to the original payment method.
• The refund processing time may take 7–10 working days, depending on the payment provider.
• Certain promotional or discounted bookings may be non-refundable.
• Limitation of Liability
• The resort shall not be held responsible for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, the website or its services.

Governing Law

• These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Coimbatore, Tamil Nadu.

Updates to Terms

• The resort reserves the right to update or modify these Terms & Conditions at any time without prior notice.